We care about your safety

Corona (COVID-19)

On this page you can find all the current information how Pillows Hotels takes care of your health and safety.

Use our disinfection columns 

Pay contactless when possible

Keep 1,5 meter distance 

If you have any questions please don’t hesitate to contact us.

Phone number: +31 (0)85 487 20 00
Email: info@pillowshotels.com

Our flexible cancellation policy

Feel at ease planning your trip with our flexible bookings options and cancellation policy.

  • All direct bookings can be changed or cancelled at no charge up to 24 hours before arrival*
  • This includes group bookings and non-refundable rates
  • Any changes to existing bookings will be subject to availability and any rate differences

*Guests who have booked through a travel agent, online booking platform or other third parties, we kindly ask to contact their booking provider directly.

Pillows Grand Boutique Hotel Ghent

About our hotels

We are happy to announce that we will open our Pillows Hotel in Ghent from 8 May 2021.

The following hotels are closed until 1 June 2021

Current measures in our hotels

Feel welcome knowing that we are committed to ensuring your and our safety. Read the most important safety measures below:

During check-in:

We will ask you some health related questions during check-in. We will measure your body temperature as well with a fore head thermometer. If your temperature is higher than 37,5 degrees Celsius (99.5 °F), we will reschedule your reservation.

During your stay:

Our restaurants are closed, but breakfast, lunch, dinner and drinks can be enjoyed on your room. We clean our public areas on a very high frequency with hospital-grade disinfectant and our staff will make sure not to exceed the amount of people that are allowed to be in one room. Please note that it mandatory in Belgium and The Netherlands to wear a face mask in public spaces.

 If you have a cold, sore throat or your temperature is higher than 37,5 degrees Celsius, we kindly ask you to stay at home and reschedule your stay.