We care about your safety
Our flexible cancellation policy
Feel at ease planning your trip with our flexible bookings options and cancellation policy.
- All direct bookings can be changed or cancelled at no charge up to 24 hours before arrival*
- This includes group bookings and non-refundable rates
- Any changes to existing bookings will be subject to availability and any rate differences
*Guests who have booked through a travel agent, online booking platform or other third parties, we kindly ask to contact their booking provider directly.
Current measures in our hotels
Feel welcome knowing that we are committed to ensuring your and our safety. Read the most important safety measures below:
Our restaurants are open for breakfast, lunch and dinner. Due to the new measures imposed by the government, a valid QR code from the CoronaCheck/Covid Safe Check app will be requested in hotels and restaurants from Saturday 25 September in the Netherlands and from Monday 1 November in Belgium. The QR code or Covid Safe Check must be shown in combination with a valid proof of identity. This does not apply to children up to and including 12 years of age. Please note that the yellow booklet (gele boekje) does not count as an admission ticket.
We clean our public areas on a very high frequency with hospital-grade disinfectant and our staff will make sure not to exceed the amount of people that are allowed to be in one room.
Please note that it is also mandatory in Brussels to wear a face mask in public spaces.
If you have a cold, sore throat or your temperature is higher than 37,5 degrees Celsius, we kindly ask you to stay at home and reschedule your stay.