FAQ










General Hotel Information

Frequently Asked Questions

What makes Pillows Hotels unique compared to other luxury hotels?

Pillows Hotels are designed for your ultimate enjoyment. You feel, see and taste the attention to the smallest details. Stay in monumental properties where elegant design blends with a residential feel and genuine service, on perfect locations in the Netherlands and Belgium.

Experience timeless elegance at Pillows Grand Boutique Hotel Ter Borch in Zwolle, housed in a former 19th-century police station. With its central location just steps from the railway station and a short walk from the historic city centre, it offers everything you need for a memorable stay.

Which locations do Pillows Hotels have?

Next to our hotel in Zwolle, you are welcome at Pillows Hotels in Amsterdam, Deventer, Kruiningen Ghent and Brussels.

What is the check‑in and check‑out time at Pillows Zwolle?

You are welcome for check-in from 15.00 hrs. On the day of departure, we kindly ask you to check-out before 12.00 hrs. Arriving early? We are more than happy to store your luggage during the day.

Are pets allowed at Pillows Zwolle?

Unfortunately, pets are not allowed. Of course, guide dogs are always welcome, in accordance with legal guidelines.

Does Pillows Zwolle offer free Wi-Fi in all rooms?

Yes, you can enjoy complimentary Wi-Fi throughout your stay.

Reservations & Booking

Frequently Asked Questions

How can I book directly with Pillows Hotels?

You are welcome to make your reservation directly via our website. Simply click on the ‘Book now’ button in the top right corner of the page. Should you have any questions or special wishes, our hosts are happy to assist you.

Do you offer discounts for early bookings or long stays?

Offers and rates may vary per hotel. We kindly invite you to visit the individual hotel pages on our website to discover current promotions. Our hosts are also happy to assist you.

What is the cancellation policy?

Our cancellation conditions may vary depending on your reservation. For full details, we kindly refer you to your booking confirmation. Should you have any questions, our hosts are happy to assist you.

Can I change my reservation after booking?

This depends on the type of rate or package you booked. We kindly refer you to the cancellation policy stated in your booking confirmation. For more information or assistance, our hosts are happy to help.

Can I book multiple rooms for a group stay?

Yes, group stays are possible at all Pillows Hotels. Specific group conditions apply, depending on the location and number of rooms. At Pillows Zwolle, group terms apply from 6 rooms or more.
Our hosts are happy to assist you with a personalised proposal.

Amenities & Services

Frequently Asked Questions

Does Pillows Zwolle have a spa or wellness center?

Pillows Zwolle offers two private infrared saunas – the perfect way to unwind. You can enjoy a one-hour session for 20 euro, including a complimentary smoothie and water. Book a Suite directly via our website and receive one hour of sauna use with our compliments.

Do you offer airport transfers or shuttle services?

We are happy to arrange a airport transfer for you – simply let your host know whenever it suits you.

Is parking available, and is it free of charge?

Yes, you can make use of our parking lot for 17.50 euro per 24 hours. Electric charging stations are also available for your convenience.

Does Pillows Zwolle have a gym or fitness center?

Yes, Pillows Zwolle offers a compact gym with all the essentials to start your day feeling balanced and energised. The perfect space to maintain your healthy routine during your stay.

Restaurants & Bar

Frequently Asked Questions

Are there restaurants or bars at Pillows Zwolle?

At Pillows Zwolle, you’re welcome at Coperto Restobar – awarded 14/20 by Gault&Millau and known for its modern cuisine in a timeless setting. For a more relaxed atmosphere, visit The Living: the warm heart of the hotel, open 24/7. Whether you’re enjoying a freshly brewed coffee, reading a book or settling in for a late-night drink, it’s always the perfect place to unwind.

What are the breakfast options and times?

We are delighted to serve an à la carte breakfast in Coperto Restobar, available daily between 07.00 and 11.00 hrs. You can enjoy this breakfast for 34 euro per person per day.

Local Area & Experiences

Frequently Asked Questions

What are the top attractions near Pillows Hotels in Zwolle?

Zwolle offers a wealth of sights just waiting to be explored. Highlights include Museum de Fundatie, the impressive Van der Velde bookshop housed in a former church, and a stroll through the historic city centre. Don’t miss climbing the Peperbus tower at the Basilica of Our Lady or visiting the medieval Sassenpoort city gate.

What’s the best time of year to visit Zwolle?

Zwolle has something special to offer in every season. Spring brings blooming parks and lively markets, while summer is perfect for canal-side dining and festivals. In autumn, the city glows with colour, and winter invites cosy walks through the historic centre. Whatever the season, Zwolle welcomes you with charm and plenty to explore.

Are there beaches or hiking spots close to the hotel?

Yes, the surroundings of Zwolle offer plenty of options for nature lovers. Explore scenic hiking and cycling routes through the nearby IJssel Valley and Sallandse Heuvelrug. For a refreshing dip or a relaxed beach day, head to Wythmenerplas – just a short drive from the hotel.

Can you recommend day trips from Zwolle?

From Zwolle, you can enjoy a variety of memorable day trips. Rent a boat in the charming village of Giethoorn, cycle through the scenic landscapes to Dalfsen and Vilsteren, or explore the Veluwe’s unspoiled nature. You can also visit the nearby Hanseatic towns of Kampen and Hattem to discover their rich history and quaint streets.

Does Pillows Zwolle organize local experiences for guests?

At Pillows Zwolle, you can explore the area with our curated bike route descriptions. Our hosts are happy to share all details and help you make the most of your stay.

Family & Group Stays

Frequently Asked Questions

Is Pillows Zwolle family-friendly?

Yes, Pillows Zwolle is family-friendly. While the standard occupancy is 2 adults per room, it is possible to add an extra bed in select room types. Please contact us for availability – our hosts are happy to assist you in finding the best option for your stay.

Do you provide baby cots or extra beds for children?

Yes, baby cots are available for 25 euro per night and extra beds for children for 50 euro per night. Please check with our hosts to see if your preferred room type can accommodate an extra bed.

Are there family suites available?

We do not have dedicated family suites, but we do offer connecting rooms, which together create a comfortable family space.

Business & Events

Frequently Asked Questions

Can Pillows Zwolle host business meetings or corporate events?

Pillows Zwolle offers a refined and accessible meeting location in the heart of Zwolle. Set in a historic townhouse, the venue combines modern technology with warm hospitality and Gault&Millau-awarded dining. Our team is happy to assist you with tailored solutions to make your meeting both seamless and successful.

Do you offer event or wedding packages?

Yes, Pillows Zwolle offers an elegant setting for birthdays, baby showers, private dinners and anniversaries. For weddings, our 19th-century villa provides a romantic and intimate backdrop. From the first idea to the final detail, our team is here to make your event truly unforgettable.

Is there a dedicated event planner at Pillows Zwolle?

Our dedicated Events Specialist, is happy to assist you. We warmly welcome you for a site inspection and look forward to exploring all possibilities together to make your event exceptional.

Sustainability & Values

Frequently Asked Questions

What eco-friendly practices does Pillows Hotels follow?

At Pillows Hotels, we believe in caring for people, places and the planet. Would you like to know more about our initiatives? We warmly invite you to visit our We Care at Pillows Hotels page.

Are Pillows Hotels involved in local community initiatives?

We care deeply about our neighbourhood and the people in it. That’s why we maintain an active relationship with our neighbours — in good times and when needed most.
We take part in local initiatives, organise and support neighbourhood activities, and ensure our presence blends sustainably and thoughtfully into the surroundings. We carefully consider the impact of every decision on the local environment.

Travel Essentials

Frequently Asked Questions

Which airports are closest to Pillows Zwolle?

The nearest airport to Pillows Zwolle is Amsterdam Schiphol Airport, approximately 1 hour away by car or train. Eindhoven Airport is another option, located around 1 hour and 45 minutes by car. Our hosts are happy to assist you with directions or transfers.

Do you assist with transportation or car rentals?

Yes, our hosts are happy to help with any questions or arrangements regarding transportation – whether you need a taxi, train advice or directions to the airport.

Pillows Giftcard

Gift Voucher

Surprise colleagues or relations with the Pillows Gift Voucher.

Read More

Special Offers

Exclusive offers when booking directly via this official website.

View Offers
City of Zwolle

Discover Zwolle

Explore the Hanseatic city of Zwolle with its charming medieval centrer.

Read More