FAQ
Reservations & Rooms
Frequently Asked Questions
What are the check-in and check-out times at Pillows Amsterdam?
Our hosts will welcome you at Pillows Hotel Maurits at the Park from 15.00 hrs.
Our farewell is until 12.00 hrs.
Arriving early? We are more than happy to store your luggage during the day.Â
Does the hotel have 24/7 reception?
Yes, our hosts are day and night available at Pillows Hotel Maurits at the Park.
What is the maximum occupancy of the rooms
The Luxury Rooms at Pillows Maurits at the Park accommodate a maximum of two adults. In some rooms, a baby cot can be placed upon request.
For families or larger groups, we offer connecting rooms and the possibility to reserve a private corridor. Families travelling with children under 12 receive a special offer when booking two rooms — please contact us directly for details.
Reach out to us at reservations.amsterdam@pillowshotels.com; we are happy to help you create the ideal setup for your stay.
What is the cancellation policy?
Our cancellation policy varies depending on the package you choose. We offer flexible rates with free cancellation up to a certain period before your arrival. However, we also provide non-refundable rates at a better price for those who are certain of their travel plans. Please review the specific terms and conditions of your selected package for detailed information. If you have any questions, feel free to contact our reservations team for assistance.
Does the hotel offer connecting rooms?
Yes, we offer the possibility to connect up to six rooms — ideal for families or groups looking for added comfort and privacy. It is also possible to reserve an exclusive corridor for private use by your party.
For tailored options, please contact us at reservations.amsterdam@pillowshotels.com. We are happy to help arrange the perfect setup for your stay.
Is it possible to exclusively book a part of Pillows Amsterdam?
When looking for the ultimate feeling of privacy, Pillows Grand Boutique Hotel Maurits at the Park offers several private hallways with according rooms and suites for you to stay. With exclusive access for you and your company. Contact the hotel for more information.
Can I stay at Pillows Amsterdam with kids?
Absolutely — children are more than welcome at Pillows Maurits at the Park. The hotel is perfectly located next to the green Oosterpark, which offers playgrounds and a basketball court, and is just a short walk from Artis Zoo, one of Amsterdam’s most beloved attractions for families.
We offer connecting rooms and special options for families travelling with children under 12. For personalised arrangements, feel free to contact us at reservations.amsterdam@pillowshotels.com.
Are pets allowed at Pillows Amsterdam?
Yes, dogs up to 6 kg are welcome in your Luxury Room, the Living area, and Spring Café Brasserie for a fee of 75 euro per dog, per day. Service dogs are permitted with proper documentation.
Important details:
- One dog per room, non-aggressive breeds only.
- Dogs must be leashed or in a carrier and removed during housekeeping.
- Owners are responsible for cleaning up after their dog.
As pet-friendly rooms are limited, please contact reservations.amsterdam@pillowshotels.com to check availability or for more details.
Do you offer accessible rooms?
Yes, Pillows Maurits at the Park offers accessible rooms with step-free access and adapted facilities. All main areas of the hotel, including restaurants, The Living, and the Urban Spa, are accessible as well.
For personalised arrangements or to reserve an accessible room, please contact us at reservations.amsterdam@pillowshotels.com. We are happy to assist you.
Does the hotel offer gift vouchers?
Yes, we do offer gift cards. The best gifts are the ones you can look forward to. Surprise friends, family, and your loved ones with a Pillows experience. Our gift card can be used for a comfortable stay in our luxurious hotels, a culinary dinner in our restaurants, or a visit to our Urban Spa.
Restaurants & Bar
What dining options are available at the hotel?
Spring Café Brasserie
Located on the edge of Amsterdam’s green Oosterpark, Spring Café Brasserie welcomes you all day in an atmosphere that feels like spring—fresh, light, and effortlessly elegant.
The menu draws inspiration from French and Italian cuisine, offering generous brasserie-style dishes made with high-quality ingredients. Whether you join us for an all-in breakfast, a leisurely lunch, or a relaxed dinner, Spring offers the perfect moment for any time of day. On sunny days, enjoy the terrace that flows into the park—a favourite among locals and guests alike.
VanOost Restaurant
Enter a world of refined gastronomy at VanOost Restaurant, located in a former university building from 1908. With its soaring ceilings, original wooden accents, and open kitchen, VanOost offers an extraordinary setting for a culinary journey.
Chef Floris van Straalen brings together the elegance of French cuisine and the precision of Japanese techniques, using local, seasonal ingredients to surprise and inspire. Whether you’re enjoying the chef’s multi-course menu or a shorter à la carte experience, every dish is crafted to elevate your evening.
Fitz’s Bar
Step into Fitz’s Bar, where classic elegance meets contemporary mixology. Inspired by the glamour of the roaring twenties, this intimate space is perfect for a quiet drink, lively conversation, or a festive evening out.
Our bartenders blend timeless cocktails with innovative creations, using both old-world methods and modern flair. Enjoy a carefully selected range of premium spirits and elegant bites in a warm and welcoming setting that invites you to linger just a little longer.
The Deck of Joy – by Moët & Chandon
Celebrate summer at The Deck of Joy, a festive pop-up Champagne experience by Moët & Chandon on our Rooftop Terrace—exclusively at Pillows Hotel Maurits at the Park.
This seasonal rooftop setting overlooks the lush Oosterpark and offers a refined escape high above the city. Whether you’re marking a birthday, a special moment, or simply feel like raising a glass, The Deck of Joy offers the perfect place to do so in style.
Enjoy Moët by the glass, bespoke celebration packages, and limited-edition bottles—including the standout collaboration with Pharrell Williams. Elegant, exclusive, and available only this summer, this is where golden moments are made.
Do you offer room service?
Yes, we provide 24-hour room service with a diverse menu to cater to all tastes.
Do you have a dress code for the restaurants?
Our fine dining restaurant requires smart casual attire, while our bistro and bar have a more relaxed dress code.
Can you accommodate small parties or private events?
We can host small parties and private events at our restaurants. You can explore our event spaces here, and please don’t hesitate to get in touch with our events team to discuss your requirements and make arrangements.
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Are children welcome at the restaurants?
Yes, children are welcome at Spring Café Brasserie, where we provide high chairs and children’s menus to ensure a comfortable dining experience for families.
What are the breakfast options and prices?
Breakfast is served in our Spring Café Brasserie at 44 euro per person, including drinks and the opportunity to order as much as you like. You can also order breakfast to your room for a more private experience. Please note that room service breakfast prices depend on the items you select.
Location & Arrival
Where is the hotel located?
Located at Mauritskade 61, 1092 AD Amsterdam, Pillows Grand Boutique Hotel Maurits at the Park sits on the edge of the vibrant city centre and is easily accessible by car and public transport.
Experience the unique combination of the green Oosterpark and the iconic canals of Amsterdam at Pillows Hotel Maurits at the Park. Located in the quiet part of the city centre, this luxury hotel is just a short walk from all must-see attractions like the Rijksmuseum, Van Gogh Museum, and 9 Straatjes.
How do I get to the hotel from the airport?
Pillows Hotel Maurits at the Park is easily accessible by car. From the highway A10, it only takes 10 minutes; from Schiphol Airport, 20 minutes. We offer valet parking for our underground parking garage for 70 euro per day. Simply stop in front of the hotel entrance, and our valet will park your car for you. Prefer travelling by taxi? We are happy to arrange one.
Is parking available at the hotel?
We offer valet parking in our underground parking garage for 70 euro per day. Simply stop in front of the hotel entrance, and our valet will park your car for you.
Do you offer transportation services within the city?
Yes, our concierge team can arrange private tours and transportation of your choice. A typical Dutch way to explore the city is by bike, and we rent both normal and e-bikes at the hotel.
Are there any nearby attractions or landmarks?
Our hotel is ideally located near some of Amsterdam’s most popular attractions, including the Rijksmuseum, Van Gogh Museum, and the charming 9 Straatjes district. You can also enjoy a leisurely walk to Artis Zoo, while the Rembrandt House and Anne Frank House are just a short distance away. For personalized recommendations and assistance with planning your visits, our attentive concierge team is always at your service.
Are you located close to the UNESCO canals?
Our hotel is located at Amsterdamse Singelgracht, part of the UNESCO World Heritage-listed canals. We have our own jetty where we can arrange a salon boat for a unique and luxurious canal tour experience.
Does the hotel have a spa?
Yes, at Pillows Maurits at the Park you can enjoy our Urban Spa — the perfect way to escape the bustling city of Amsterdam and experience a feeling of total tranquillity in a short amount of time. From relaxing massages and beauty treatments to a privatized sauna, hydromassage bed, and a gym, our Urban Spa has everything you need for complete relaxation.
Special offers
Discover exclusive offers when booking directly via the official website.
Discover the facilities and services of 5-star hotel Maurice at the Park.Â
City Hotspots
All highlights just around the corner. Immerse yourself in the allure of Amsterdam, where historic charm meets modern sophistication
Concierge services
Our team of professional concierges are all members of Les Clefs d’Or and look forward to take care of you and your special requests, inside and outside the hotel.
Explore vibrant Amsterdam and discover everything the city has to offer. Discover captivating concerts, exhibitions, festivals, and more in this event calendar.
