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Grand Luxury Room
The living & bar

FAQ

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General hotel information

Frequently Asked Questions

  • Pillows Hotels are designed for your ultimate enjoyment. You feel, see and taste the attention to the smallest details. Stay in monumental properties where elegant design blends with a residential feel and genuine service, on perfect locations in the Netherlands and Belgium.

    Pillows City Hotel Brussels Centre enjoys a magnificent location, with most of the city’s highlights just a short walk away. This 4-star hotel combines comfort with contemporary elegance, offering the refined experience you can expect from Pillows Hotels.

  • Next to our hotel in Brussels, you are welcome at Pillows Hotels in Amsterdam, Zwolle, Deventer, Kruiningen and Ghent.

  • You are welcome for check-in from 15.00 hrs. On the day of departure, we kindly ask you to check-out before 12.00 hrs. Arriving early? We are more than happy to store your luggage during the day.

  • Unfortunately, pets are not allowed. Of course, guide dogs are always welcome, in accordance with legal guidelines.

  • Yes, you can enjoy complimentary Wi-Fi throughout your stay.

  • We warmly invite you to enrich your stay with our signature breakfast. Whether breakfast is included depends on your reservation. Should you have any wishes or dietary needs, our hosts are happy to assist you.

  • Breakfast is served from Monday to Friday from 06.30 until 10.00 hrs.
    On Saturdays, Sundays and public holidays from 08.00 until 11.00 hrs.

Reservation & booking

Frequently Asked Questions

  • You are welcome to make your reservation directly via our website. Simply click on the ‘Book now’ button in the top right corner of the page. Should you have any questions or special wishes, our hosts are happy to assist you.

  • Offers and rates may vary per hotel. We kindly invite you to visit the individual hotel pages on our website to discover current promotions. Our hosts are also happy to assist you.

  • Our cancellation conditions may vary depending on your reservation. For full details, we kindly refer you to your booking confirmation. Should you have any questions, our hosts are happy to assist you.

  • This depends on the type of rate or package you booked. We kindly refer you to the cancellation policy stated in your booking confirmation. For more information or assistance, our hosts are happy to help.

  • Yes, group stays are possible at all Pillows Hotels. Specific group conditions apply, depending on the location and number of rooms. At Pillows Brussels, group conditions start from 8 rooms.
    Our hosts are happy to assist you with a personalised proposal.

Services

Frequently Asked Questions

  • Yes, you are welcome at The Living Bar & Restaurant – the heart of our hotel. Relax after a day in the city or a meeting, surrounded by cosy sofas, inspiring art and warm hospitality. Our menu offers seasonal dishes inspired by French cuisine, alongside a selection of delicious international classics.

  • Yes, you can park in one of our 12 underground spaces for 35 euro per car, per day. Please note that the garage is not suitable for SUVs or larger vehicles. For electric cars, two charging points are available.

  • Yes, Pillows Brussels offers a compact gym for all guests to use. Located on the top floor, it features three cardio machines and a strength station – perfect for giving your energy a boost during your stay.

Families

Frequently Asked Questions

  • Yes, Pillows Brussels is family-friendly. Our spacious Family Rooms feature two bedrooms and a shared bathroom – perfect for enjoying a comfortable stay together during your trip to Brussels.

  • Yes, baby cots are available for 25 euro per night and extra beds for 50 euro per night, subject to availability. Please contact our hosts in advance to arrange this for your stay.

  • We offer a spacious 45 m² Family Room with two bedrooms and a shared bathroom. The room features either two king-size beds or one king-size and a twin bed – perfect for a comfortable family stay in Brussels.

Local experiences

Frequently Asked Questions

  • Pillows Brussels is within walking distance of many of the city’s highlights. Explore the iconic Grand Place, Manneken Pis, and Galeries Royales Saint-Hubert, or admire the Gothic beauty of the Cathedral of St. Michael and St. Gudula, right next to the hotel. Nearby, you’ll also find Place Sainte-Catherine with its lively cafés and seafood restaurants, as well as the Royal Palace, the Magritte Museum, and the shopping streets around Rue Neuve.

  • Brussels is beautiful in every season. Spring brings blooming parks and café terraces, summer offers lively festivals and open-air events, autumn wraps the city in golden colours, and winter sparkles with Christmas markets and cosy lights. Whenever you visit, there’s always something to discover just steps from Pillows Brussels.

  • Yes, there are lovely nature escapes within easy reach of Brussels. The Sonian Forest offers peaceful walking and cycling trails just 20 minutes from the city. For a day by the water, the Belgian coast – including Ostend and Knokke – can be reached in about 1.5 hours by train or car.

  • Yes, Brussels is perfectly located for exploring other Belgian cities. Popular day trips include Ghent, Bruges, Antwerp and Dinant – all easily reached by train for a full day of sightseeing.

  • While we do not directly organise activities, our team is happy to recommend and arrange local tours, cultural events and unique experiences. Sightseeing options include city bus tours with Hop On Hop Off or Tootbus, both starting near the hotel and Brussels Central Station. Guests can also join free Sandeman’s walking tours, departing daily at 11.00 hrs from the Grand Place and lasting around three hours.

Sustainability

Frequently Asked Questions

  • At Pillows Hotels, we believe in caring for people, places and the planet. Would you like to know more about our initiatives? We warmly invite you to visit our We Care at Pillows Hotels page.

  • We care deeply about our neighbourhood and the people in it. That’s why we maintain an active relationship with our neighbours — in good times and when needed most.
    We take part in local initiatives, organise and support neighbourhood activities, and ensure our presence blends sustainably and thoughtfully into the surroundings. We carefully consider the impact of every decision on the local environment.

Travel information

Frequently Asked Questions

  • The nearest airport to Pillows Brussels is Brussels Airport (Zaventem), located about 30 minutes away by car or public transport. Brussels South Charleroi Airport is another option, approximately 1 hour by car. Our hosts are happy to assist you with directions or arranging a transfer.

  • Yes, our hosts are happy to help with any questions or arrangements regarding transportation – whether you need a taxi, train advice or directions to the airport.

Meeting & Events

Frequently Asked Questions

  • Yes, Pillows Brussels offers elegant meeting rooms in the heart of the city, equipped with modern technology for a productive day. Our experienced event planners will take care of every detail, from tasteful catering to attentive service – ensuring your meeting or corporate event is seamless and memorable.

  • Yes, Pillows Brussels offers an elegant setting for receptions, dinners, anniversaries and other special occasions. Our team will work with you to create an event that is truly unforgettable, taking care of every detail so you can enjoy the moment.

  • Our team, is happy to assist you. We warmly welcome you for a site inspection and look forward to exploring all possibilities together to make your event exceptional.