FAQ
General Hotel Information
Frequently Asked Questions
Pillows Hotels are designed for your ultimate enjoyment. You feel, see and taste the attention to the smallest details.
Stay in monumental properties where elegant design blends with a residential feel and genuine service, on perfect locations in the Netherlands and Belgium.
As soon as you step into the grand mansion of Pillows Grand Boutique Hotel Reylof in Ghent, where modern design meets an elegant Louis XIV interior, you immediately feel at home. Whether you seek the tranquillity of our hotel or the lively atmosphere of Ghent’s historic city centre just moments away, every stay offers the best of both worlds.
Next to our hotel in Ghent, you are welcome at Pillows Hotels in Amsterdam, Zwolle, Deventer, Kruiningen and Brussels.
You are welcome for check-in from 15.00 hrs. On the day of departure, we kindly ask you to check-out before 12.00 hrs. Arriving early? We are more than happy to store your luggage during the day.
Unfortunately, pets are not allowed. Of course, guide dogs are always welcome, in accordance with legal guidelines.
Yes, you can enjoy complimentary Wi-Fi throughout your stay.
Yes, Pillows Ghent is accessible for wheelchairs. Should you have specific wishes or questions, our hosts are happy to assist you.
You can request your item back via the following link: https://lost.faundit.com/pillows-grand-boutique-hotel-reylof
Reservations & Booking
Frequently Asked Questions
We warmly invite you to enrich your stay with our signature breakfast. Whether breakfast is included depends on your reservation. Should you have any wishes or dietary needs, our hosts are happy to assist you.
You are welcome to make your reservation directly via our website. Simply click on the ‘Book now’ button in the top right corner of the page. Should you have any questions or special wishes, our hosts are happy to assist you.
Offers and rates may vary per hotel. We kindly invite you to visit the individual hotel pages on our website to discover current promotions. Our hosts are also happy to assist you.
Our cancellation conditions may vary depending on your reservation. For full details, we kindly refer you to your booking confirmation. Should you have any questions, our hosts are happy to assist you.
This depends on the type of rate or package you booked. We kindly refer you to the cancellation policy stated in your booking confirmation. For more information or assistance, our hosts are happy to help.
Yes, group stays are possible at all Pillows Hotels. Specific group conditions apply, depending on the location and number of rooms. At Pillows Ghent, group conditions start from 8 rooms.
Our hosts are happy to assist you with a personalised proposal.
Amenities & Services
Frequently Asked Questions
Yes, in Ghent you are welcome at Spa Reylof – a serene retreat located in the former carriage house of Baron Reylof. This is where you escape the bustle and embrace total relaxation.
Unwind in the Finnish or infrared sauna, browse your favourite magazine in the calming relaxation area, or simply enjoy a quiet moment for yourself. For the ultimate experience, we recommend booking one of our professional massages or beauty treatments.
We are happy to arrange a airport transfer for you – simply let your host know whenever it suits you.
Yes there is parking available. You are welcome to use our parking garage for 45 euro per day, based on availability. The garage also offers 10 electric charging stations for your convenience.
Yes, Pillows Ghent offers a modern gym with both cardio and strength equipment – a serene space to give yourself the attention you deserve, whenever it suits you. The gym is open daily from 06.00 to 22.00 hrs.
Restaurants & Bar
Frequently Asked Questions
At Pillows Ghent, you’ll find several elegant spots to dine and unwind. Enjoy fine dining at LOF Restaurant, relaxed French-inspired dishes at Olivier Le Petit Bistro, all-day bites and coffee at LOF Café, or crafted cocktails at The Living Bar. On sunny days, our serene courtyard is the place to be.
Our breakfast buffet features a wide array of carefully selected items to cater to all tastes and dietary preferences. Start your morning with a Pillows Breakfast for 35 euro per person.
On Monday to Saturday, breakfast is served from 06.30 to 11.00 hrs.
On Sundays and public holidays, breakfast is served from 07.00 to 11.30 hrs.
Local Area & Experiences
Frequently Asked Questions
Pillows Ghent is perfectly located to explore the city’s historic highlights. Within walking distance, you’ll find top attractions such as Saint Bavo’s Cathedral, the Belfry, the picturesque Graslei and Korenlei, Gravensteen Castle, and the charming Patershol district.
Ghent is beautiful year-round, but spring and early autumn are especially charming. In spring, the city comes alive with blossoms and local festivals, while autumn brings golden light, peaceful streets and cosy cafés. Whether you’re exploring its historic heart or relaxing in our courtyard garden, Ghent always has something special to offer.
Yes, Ghent is ideally located for day trips into nature. Within an hour, you can reach the Belgian coast for a refreshing beach walk. Prefer to stay closer? The green surroundings of the Leie region or nature areas like Bourgoyen-Ossemeersen offer beautiful hiking and cycling routes – perfect for a peaceful escape from the city.
From Ghent, you can easily explore other beautiful Belgian cities. We recommend visiting Bruges for its fairytale charm, Brussels for culture and cuisine, or Antwerp for fashion and vibrant city life – all within an hour’s reach.
We highly recommend Charlie Tours for both private and group experiences in the heart of Ghent. Their local guides bring the city to life with inspiring stories and hidden gems. Our hosts are happy to assist you with booking.
Family & Group Stays
Frequently Asked Questions
At Pillows Ghent, we warmly welcome families. Our Family Room is spacious and bright, with a second bedroom on the upper floor. A perfect choice for families looking to enjoy comfort, privacy and quality time together.
Yes, baby cots are available for 25 euro per night and extra beds for 50 euro per night. These can be placed in select rooms – please let us know in advance, and we’ll be happy to arrange it for you.
Yes, we have one dedicated Family Room in the hotel. In addition, all of our suites offer ample space and comfort, making them a wonderful choice for families as well.
Yes. Our Olivier le Petit Bistro serves a variety of dishes suitable for children. If you have dietary preferences or requests, feel free to let us know in advance—we will gladly take them into account.
Business & Events
Frequently Asked Questions
Yes, Pillows Ghent offers elegant salons just moments from the historic city centre – ideal for efficient meetings and inspiring gatherings. With refined spaces, attentive service, and dedicated event planners, we ensure your business event runs seamlessly, complete with delicious breaks and every detail taken care of.
Yes, Pillows Ghent is a beautiful setting for special occasions – from birthdays to baby showers, weddings and more. Our light-filled salons and elegant spaces offer the perfect backdrop, we’ll make your special occasion truly unforgettable.
Our dedicated Events Specialist, Griet Debels, is happy to assist you. We warmly welcome you for a site inspection and look forward to exploring all possibilities together to make your event exceptional.
Sustainability & Values
Frequently Asked Questions
At Pillows Hotels, we believe in caring for people, places and the planet. Would you like to know more about our initiatives? We warmly invite you to visit our We Care at Pillows Hotels page.
We care deeply about our neighbourhood and the people in it. That’s why we maintain an active relationship with our neighbours — in good times and when needed most.
We take part in local initiatives, organise and support neighbourhood activities, and ensure our presence blends sustainably and thoughtfully into the surroundings. We carefully consider the impact of every decision on the local environment.
Travel Essentials
Frequently Asked Questions
The nearest airport to Ghent is Brussels Airport (Zaventem), located approximately 60 minutes away by car or train. For smaller flights within Europe, Brussels South Charleroi Airport is also an option, about 70 minutes away.
Yes, our hosts are happy to help with any questions or arrangements regarding transportation – whether you need a taxi, train advice or directions to the airport.
The Pillows Shop
Create the Pillows feeling at home with our exclusive products or surprise loved ones with a gift card.
Event calendar
Explore charming Ghent and discover everything the city has to offer. Discover captivating concerts, exhibitions, festivals, and more in this event calendar.
